4.0 stars

OUSTANDING SUPPORT FROM YOUR ONLINE CHAT

I am a relative novice to web hosting and Lesya guided me through the ordering process with the minimum of fuss. I feel confident that I will be happy using your service and be able to get excellent support as I set up my web page.

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4.0 stars

SITE DEVELOPER

I searched for a Hosting service for years and finally went with IX Web Hosting the first time, then decided to go with someone else! After going from one provider to the next I finally realized what a mistake I had made and went back to IX. If you are just starting out save yourself a ton of pain and aggravation, because you will not find a better host company.

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4.0 stars

TERRIFIC

Have been with them for years. I couldn't ask for more from this web host, and whenever I've needed help with technically setting up things as a budding web designer, their tech support team is there to help. Thank you IXWebhosting I am a life long customer. Best regards Lyle

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4.0 stars

TOP NOTCH SUPPORT

On a holiday no less. Tech support 24/7

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4.0 stars

IX WEB HOSTING REVIEW BY HAPPY CUSTOMER

Quick response. Able to contact 24/7. They have even helped me troubleshoot form issues on a client's site at 3am. I've always had good luck with both submitting tickets and using the live chat. I did have one client who had issues with the live chat, but he was using IE5 on a very slow DSL line to connect and had regular complications with his firewall, so I suspect the issues were on his end. My site has never suffered from downtime. (I have had people I've recommended the service to call me complaining about downtime, but when I checked into the reason, it was due to non-payment in absolutely every case.) The interface is functional and user-friendly. I've worked with some other hosts on behalf of my clients and quite a few are very inconvenient and unintuitive with regards to navigation. When I've chosen to change plans, they have always back-credited my dues so that I'm not double-paying for a hosting plan. Whenever I've made changes or added a new domain etc. it is all completed and available within minutes; significantly faster than the completion window usually says it will be. We've been very happy with this service and I was recommending it to people for more than a year before I decided to become part of their affiliate program. The only complaint I've ever had myself, and surprisingly it only happened once, was that I got a service rep who didn't speak English well enough to assist me. I've had this problem much more and much worse with other phone and internet companies, but I felt it was a valid point to mention if I'm giving an honest review. Also, I highly recommend checking out host reviews by web masters. With this, and quite a few other of the more decent web hosts out there, I've found that the complaints have usually stemmed from inexperience and user error, and that industry professionals tend to rate the services a bit higher, and with greater insight.

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4.0 stars

FREE DEDICATED IPS!

I read each and every review of IX Web Hosting. I'm even feeling guilty about having to say something positive about IX. The primary reason I chose IX was that it provides free dedicated ips and figured that its webhosting, database servers, emails, and so on would just be like any other SHARED web hosting companies: problems will occur, but within a limit their customers can accept. Dedicated IPs are extremely important to me because the army of Internet watchdogs here in the Chinese mainland uses their notorious Great Firewall of China (GFW) to block the IP addresses where any contents they find serverely disagreeable are hosted. Of course I don't want to have neighbors who host adult contents (prohibited by IX) or politically contentious posts on a shared IP that the watchdogs will very likely black out, if traffic to that IP raises their eyebrows (they even block Opera's My Opera Community!). My first month experience with IX is very satisfactory and I have not experienced the scary problems other users encountered. My sites (including ftp, emails, database servers, and so on) hosted there have basically run well, except for minutes during which my sites were down (at least that i know of). I seldom use IX's customer support because my sites have been running pretty well since I signed up with it for its Business Plus plan. However, after having read all those negative reviews, I reserve the right to post another review in the future to defeat this positive review on IX. Anyway, I'd still like to recommend IX to people like me, who: a. unfortunately live in the Chinese mainland and in the fear of their sites being "shielded" by GFW; b. just host several WordPress blogs and a not-very-much-visited bbs/blogging community; c. knows basic facts about shared webhosting, can handle few lines of php codes, and much experienced in cyberspace and blogasphere. I think and by all accounts the biggest selling point of IX's plans is its free dedicated IP addresses.

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4.0 stars

IX WEB HOSTING REVIEW BY DON DEMROW

I can't believe anybody would have any problem with IX hosting. I have been using them for years, after using other hosting companies, and I will stay with them for as long as I have websites!!! The only downtime I have EVER experienced was when they moved their servers from KY to OH. They sent several emails to let me know they would be down for a while during the switch, and they were down only for a fraction of the time they said they would be. I couldn't be happier, and they give you more email accounts, bandwidth, and storage than I think almost ANYONE would ever use! I would HIGHLY recommend IX Hosting for those who know how to administer websites. Might be a little hard to figure out for the inexperienced user - if you are the type that are always contacting support, then IX Hosting might not be for you. I have never needed to contact support, so I cannot speak to that issue. I suspect that at least some of the problems experienced by those who are not happy with IX hosting result from bad code, images and multimedia that is not optimized for the web, or an unclear understanding of how websites are administered.

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4.0 stars

IX WEB HOSTING REVIEW BY BRIAN BRIGG

When I first started out with IX about two years ago they had some issues with reliability and service. These were sorted out over a period of about two months and since then the only problem I have had with them is with email. They won't let me send email through my account if I happen to be on a blacklisted IP. I can understand them not receiving an email for me if this is the case but why can I set up my site and add articles etc. but can't send an email? The owner of this site helped me out with that one. I set up Google Apps for domains and everything is going fine now. The fact that IX give you 8 dedicated IP addresses helps as does the ability to add custom DNS entries from the control panel. I have my main business site on a different host but IX is good enough that I signed up for another 2 years just the other day for my other sites.

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4.0 stars

REALLY GREAT HOSTING

I have 13 years experience with many hosting providers. I finally found a hosting with redundant resources, a really low price, best windows hosting, friendly support at IXWEBHOSTING.

Often some bad reviews come from total non-expert web developers. IXWEBHOSTING is a really great hosting provider.

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4.0 stars

IX WEB HOSTING REVIEW BY MINDPATH

We have been with IX Web for nearly 2 years (we host +30 client domains) and really have been quite satisfied with their service. Their email does go down but nothing has ever been lost. Therefore I can not give them perfect score but otherwise they have been reliable. We used IX as a backup for a previous host nightmare. (see webhostingunleashed.com/siteturn/review/6683 for Siteturns absolute total nightmare review) So .. given their price - and their power - the best bang for the buck actually. We have also used Lunar (which we loved except the cost was way too high for the resources we required) so I am surprised at reading others negative reviews of IX (expected many more pos). We have recommended them to others and so far they have been satisfied... so thought we might weigh in for IX.

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4.0 stars

IX WEB HOSTING REVIEW BY ROY DAVISON

During the 8 months I have used IX Web Hosting for one of my sites I have had no difficulties whatever. I use a Windows plan for hosting audio/video material. I have never experienced delays or slow connections when accessing the material from Europe. I have never used support because I know how to set up a web site and never had any difficulties that required support.

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4.0 stars

IX WEB HOSTING REVIEW BY PETER

Having just initiated a basic www site on IX with their low end package. I can say no problems. For the money it is excellent. Everything, including the domain name propagation, was automatic and worked. The whole process from starting to pages on the www was < 30 minutes.

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4.0 stars

IX WEB HOSTING REVIEW BY CT

I have been with IX for the past 2+ years. During this time I have registered 4 domains without any problems. I have put up and maintain 3 web sites with 100+ pages to support. They have never lost any of my pages or reverted back to old copies of my sites. I have installed a number of cgi applications again with no problems - all worked well. I have had some minor slowness a few times with my email - but nothing to complain about as my office email is much slower. I would recommend this hosting service to others, the price is right and with the plan I have the price will never change.

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4.0 stars

IX-AS GOOD AS THEY COME

After looking at almost all the other hosts on this site I chose to go with IX Web Hosting, and I am glad I did. Sure up-time has not been 100% but no host can maintain that, IX is honest and addresses problems directly and in a very timely fashion. I've seen a lot of bad things about their support as well but I have only good things to say about it, I also noticed in a blog post by their CEO they just hired a whole new CR team or something. Anyway it seems to be working and like I said before IX was the right choice for me.

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4.0 stars

COME ON FOLKS. WHAT DID YOU EXPECT?

IX has been hosting my original domain for several years with no major problems. At the moment I have 3 domains on their servers running PHP/MySQL blogs and they run just fine, thank you. On the rare occasion that I've had to contact support, I've had good results and fairly rapid responses to my issues. Yes, I too believe the servers and staff are somewhere in Russia - my filename timestamps bear this out - but that doesn't bother me - the more capitalism over there the better, I say.

Is this a low-end, do-it yourself service? Duh. Coupla bucks a month? Come on folks. What did you expect at the lowest end of the pricing scale? I back everything up at my end, hoping for the best but planning for the worst. But so far I really can't complain. Would I run sites on IX if they were mission-critical to someone? No, I'd find another more expensive hosting service with a real Quality of Service contract. But that's why we have choices, isn't it?

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4.0 stars

IX WEB HOSTING REVIEW BY LISBETH

I have hosted with IX Webhosting for about two years, and have nothing but good things to say about this host. Very occasional server problems (3 or 4 in two years) have been remedied promptly with their 24/7 live support. Trouble tickets (essentially e-mail support) are responded to within 24 hours, often much faster than that. I have had no real problems with reliability, and downtime is minimal, average for the industry it seems to me. This company is an excellent value and your rates are guaranteed to stay the same as long as you host with them!

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4.0 stars

RECOMENDED

I have had no problems with iX. My site has been up and running 24x7 since my service with them, 3yrs. They have answered all my touble tickets and helped me get started in the begining. When ever I had a question about something thur email my response was either same day or next day.

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4.0 stars

IX WEB HOSTING REVIEW BY CRITTLE

Verdict : I have been with IXWebhosting for about 3 years.
I would like to say that I am happy with the company.
I gave a 4 out of 5 stars for these reasons:

1. Sometimes customer service is unreliable. If I call at night, or try their online chat I'm always transferred out of the country. It's normally a 10 - 15 minuet wait and it's a hit or miss with their knowledge. I have had quiet a few international reps not know a fix, or tell me one thing and come to find out it wasn't true. ( Like they couldn't tell me what the package I signed up for 3 years ago included and if it were better compared to what they offer now. They bluntly told me, " No, sorry, I can't look that information up. " So I called the domestic number the rep bent over backwards to help me. He was awesome, and he compared both and told me what I had was better. sheesh, why can't they all do that. CALL THE DOMESTIC NUMBER.

2. I hate their online chat, It takes them forever to respond and fix something and it's always over seas.

3. Their email server has a lot of down time, even during the day. Clients call me all upset and I have to tell them to HOLD ON that it will come back up. I feel I have to cover for them on this subject.


4. When they say unlimited space, it's not unlimited. They have a counter bar in the Webshell that shows how much 'space' you are using. I was told it was to monitor users so they aren't uploading their entire computer and using the server as a storage unit. That they HAD to do it because it was a SHARED server and everyone uses it. I have a lot of photographer clients that post weddings in their galleries so I use a ton of space. They told me when the counter got into the 90's to call them and they would try to switch me to a server that has more space. If I wanted a dedicated server, I would have to pay for it and it wasn't cheap, :(

5.They use to go offline every night around 1 a.m. EST and not come back up until around 3a.m. - 4 a.m. I'm a mom, so late hours is when I do most of my work. I will say that since they have moved from Kentucky to their new location (I think Ohio) that this problem has almost vanished.


These are my gripes, so they do not get 5 stars.


Pros:

1. Domestic Customer Service is great. I love it. I would much rather call them, I get better responses and MOST of the time they're very helpful. I would call back for another guy if I don't get the help needed, LOL. I will never to a trouble ticket as it takes a decade for them to fix a problem.

2. I have the unlimited domain name plan. Actually, unlimited everything practically for about 59.00 a quarter.

3. 5 free domain registrations. Oh yeah, and my clients pay me regardless.

4. Easy interface, OSCommerce, Wordpress installed, free scripts.
Site Builder

5. Gets better every year.

In my case, the only thing that really bugs me the most is the email accounts going offline. It drives me crazy. Hopefully with their new facility, they can work on perfection. There has been a big improvement in downtime in the past 3 years. I think they are growing into a better company, they just needed some time.

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4.0 stars

GREAT HOST!

Great host! 24-7 Telephone support, but will wait on hold for 20-30 mins during peak hours. Otherwise, I have called and gotten an answer (real person) on the 1st ring during late night and early morning hours.

Recently switched from honstonce.com (I posted for them as well...worthwhile to read). This company is a little more expensive, but when you factor in the 3 free domain registrations, it comes out to less money overall.

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4.0 stars

GOOD

Good Company For Web Hosting

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